FAQs

1. DEFINITIONS

• The Client: The individual receiving the service, whose name is listed on the enquiry form.

• The Artist: Flynne Gardener, the makeup artist providing the services.

• The Agreement: The contract between the client and the makeup artist for the agreed-upon fee.

• The Fee: The total amount payable by the client to the makeup artist for the services as outlined in the agreement.

• The Event: The wedding or special event on the agreed date.

• The Party: Additional members of the bridal party requiring makeup services.

2. SECURING THE BOOKING

• The event booking is confirmed only once the client has paid the non-refundable deposit. If the deposit is not received within 48 hours of the quote being issued, the date may be released without further notice.

• Your wedding date is not secured until a 20% non-refundable deposit has been paid. Your event date is not secured without the £10 non refundable deposit. Other bookings should be made by Booksy when booking via Booksy you are agreeing to the cancellation policy. 

• Arranging a trial does not secure the artist’s services for the event. A trial cannot be scheduled until a deposit has been paid and the date is secured as there is a risk of losing your date before the trial occurs. We recommend securing your booking with a deposit and scheduling the trial 3-6 months prior to the wedding date. If flynne does not contact you to arrange this , it is also the clients responsibility to arrange this. 

• The trial fee is due in full on the trial day. If payment is not received, the artist reserves the right to release the event dates.

• Reductions in the number of services once the booking is confirmed will result in the original total fee being due in full if it is outside of 12 weeks notice for bridal and 48 hours for other. 

• By making a payment to Flynne’s Artistry, you, the client, agree to the Terms and Conditions outlined herein.

3. PAYMENT

• Payments can be made by cash, Square-up, or bank transfer. Cheques are not accepted. For bridal payments, payment must be made via bank transfer.

• The non-refundable deposit is deducted from the total fee.

• The full trial fee/s is due on the trial day.

• If you are dissatisfied with the trial makeup and choose not to proceed with the booking, you will still be required to pay for the trial , and the deposit remains non-refundable.

• The 20% non-refundable deposit is due within 48 hours of receiving your quote. The trial fee is due on the trial day, and the remaining balance is due 14 days before the event (for bridal bookings).

• Failure to pay the fees within the stated times will result in the release of your event booking.

4. RESPONSIBILITY OF THE CLIENT

• The client must inform the makeup artist of any sensitivities, allergies, or medical conditions/issues that may affect the use of any makeup products or equipment. The makeup artist cannot be held liable for any issues arising from the client’s failure to disclose such information.

• The artist reserves the right to refuse service to the client or any members of the bridal party for reasons including, but not limited to, abusive or threatening behavior.

• The makeup artist is not responsible for any loss or damage to the client’s property.

• Final numbers of people receiving makeup services for must be confirmed in writing by the client at least 12 weeks prior to the wedding. If the number of people increases, the makeup artist reserves the right to adjust the price accordingly and does not have to agree to the increase. If the number decreases, no discount will be applied, and the full price will be charged.

• It is the client’s responsibility to provide accurate information regarding the number of people requiring services and the event timings. If necessary, the client should communicate with other suppliers. The artist will use this information to create the most accurate timeline possible and will aim to adhere to it. However, the artist cannot be held responsible for any unforeseen circumstances that may affect the schedule on the day. 

• It is the clients responsibility to make sure the makeup artist has a suitable work space such as a table, a plug socket and floor space to walk round a chair.

5. CANCELLATIONS

• The artist reserves the right to refuse service to additional party members if it is not feasible to complete the entire bridal party in the time available. The same with event makeup and other services. 

• The client may cancel the event at any time in writing, up to 12 weeks before the event. However, deposits will not be refunded.

• The makeup artist is not obligated to refund any payments made prior to the cancellation. The client will not be liable for any additional payments after cancellation if it is within the agreed 12 week cancellation period. 

• If the client cancels outside the agreed 12 weeks of the event, the full fee for the event remains due and payable.

• Trials can be canceled at any time, but cancellations with less than 24 hours’ notice will be charged at the agreed trial rate and a new trial and payment will need to be made and arranged. 

• If the artist is forced to cancel due to circumstances beyond their control, the client will receive a full refund of payments made up until that date and no further compensation will be provided.

• In cases where the event is affected by circumstances beyond the artist’s control, the artist will make reasonable efforts to rectify the situation, but no further compensation will be offered. It is strongly recommended that the client take out wedding insurance to cover such situations.

• Reductions to the bridal party size after the booking is secured with less than 12 weeks notice will not be accepted and no discounts will be applied. 

• For all event bookings (excluding bridal), cancellations must be made at least 48 hours in advance.

6. EXCLUSIVITY

• It is understood that the artist is the sole authorised makeup artist for the event. Any additional professional makeup artists or assistants provided by Flynne’s Artistry are independent contractors. The artist is not liable for any issues caused in relation to them.

7. PHOTOGRAPHY

• The client agrees that the artist may use any photographs taken during the event for promotional purposes, including, but not limited to, the artist’s website and social media platforms. By signing this agreement, the client grants permission for the photographer to release these images to the artist unless otherwise stated in writing.

8. TRAVEL EXPENSES

• The client is responsible for covering any necessary travel expenses incurred by the makeup artist, as agreed at the time of booking. This includes, where applicable, congestion charges, parking fees, and other related expenses. If the makeup artist is required to travel further than a 2 hour radius on the morning of your wedding it is the makeup artist responsibility to sort accommodation for the artist the night before at their expense.